9xbet Terms and Conditions

By accessing or using the 9xbet platform, you are considered to have fully accepted these Terms & Conditions. These Terms & Conditions constitute a legally binding agreement between 9xbet and its users. If you do not agree with any part of these terms, please refrain from using the 9xbet platform.

These Terms & Conditions are written in English for the convenience of users in Bangladesh. However, in the event of a legal dispute, the English version shall be considered final. 9xbet reserves the right to update these terms at any time, and continued use of the platform after changes are published constitutes your acceptance of the revised terms.

The following eligibility requirements must be met to open an account with 9xbet. Please read each condition carefully, as violations may result in account termination and balance forfeiture.

• Registrants must be at least 18 years of age.
• A maximum of one account per person is permitted — registering multiple accounts under the same identity is strictly prohibited.
• All information provided at the time of registration must be truthful, accurate, and kept up to date.
• Multiple accounts cannot be operated from the same IP address or device.
• Your account login credentials (username and password) must be kept confidential at all times.
• Transferring or selling your account to another person is strictly prohibited.

If false information is provided during registration, 9xbet reserves the full right to suspend or terminate the account at any time. The user is solely responsible for maintaining the security of their account.

In compliance with international regulations, 9xbet reserves the right to verify the identity of every user. Withdrawal processing may be delayed or temporarily suspended if the KYC (Know Your Customer) process has not been completed.

• A clear photo of your National ID (NID) or passport.
• Proof of current address — bank statement or utility bill.
• Proof of payment method ownership — screenshot of your bKash/Nagad account.
• Selfie photo or video verification may be required.

9xbet accepts multiple payment methods including bKash, Nagad, Rocket, Upay, and USDT. Deposits are generally instant. Withdrawal requests are typically processed within 15 minutes to a maximum of 24 hours.

• Minimum deposit amount: BDT 500.
• Minimum withdrawal amount: BDT 500.
• Withdrawals can only be made to the same payment method used for the deposit.
• To withdraw from bonus funds, you must meet the specified wagering requirements.
• Payments to third-party accounts are not accepted.
• Additional verification may be required for unusual transactions.

9xbet does not charge any deposit or withdrawal fees, though your payment provider may apply their own charges. 9xbet reserves the right to hold funds and conduct an investigation in cases of suspicious transactions.

9xbet bonus and promotion offers come with specific terms. By claiming a bonus, you agree to all conditions attached to that bonus.

• The welcome bonus is for new members only and applies to the first deposit.
• Each bonus comes with a wagering requirement (typically 25x to 35x) that must be fulfilled.
• Not all games are eligible for bonus funds — some games are excluded from bonus play.
• A promo code can only be used once.
• If wagering is not completed before the bonus expires, the bonus and any associated winnings will be voided.
• If multiple bonuses are active at the same time, a new bonus cannot be claimed until the previous one has been completed.

All games on the 9xbet platform are powered by internationally certified RNG (Random Number Generator) technology and are regularly audited by independent third-party organizations. The RTP (Return to Player) rate for each game is publicly disclosed.

• If an incorrect payout occurs due to a technical error, 9xbet reserves the right to correct it.
• If a game is interrupted due to a connection issue, the outcome will be determined based on the server log.
• Advance notice will be given if game rules are changed.
• Exploiting software or hardware bugs to gain an unfair advantage is strictly prohibited.

The following activities are strictly prohibited under the 9xbet Terms & Conditions. Any violation will result in immediate account closure and balance forfeiture.

• Creating or operating multiple accounts.
• Use of the platform for money laundering or processing of illicit funds.
• Deliberate and systematic abuse of the bonus system.
• Use of hacking tools, bots, or automation software.
• Colluding with other players to gain an unfair advantage.
• Chargebacks or payment disputes raised against the platform.
• Harassing or behaving inappropriately toward other users.

9xbet believes gaming is for entertainment, not addiction. That's why we encourage every member to play responsibly. The following responsible gaming tools are built into our platform.

• Deposit Limits — set daily, weekly, and monthly limits.
• Session Time Limit — set your own daily limit on how long you play.
• Cooling-Off Period — pause your gaming activity for a set period of time.
• Self-Exclusion — request a long-term or permanent account closure.
• Reality Check — periodic reminders of your playing time and spending.

If you feel that you or someone you know may have a problem with gambling, please contact our support team or Responsible Gaming Read the page.

9xbet reserves the right to temporarily suspend or permanently close any account without prior notice under the following circumstances.

• For any breach of these Terms & Conditions.
• Failure to complete Identity Verification (KYC).
• Detection of suspicious or fraudulent activity.
• Upon court order or at the request of a law enforcement authority.
• For accounts that have been inactive for an extended period (more than 12 months).

Users may request account closure at any time through the support team. Any valid balance will be made available for withdrawal before the account is closed, unless the closure is due to fraud.

If you have a dispute or complaint, please contact our customer support team first. We always prioritize resolving issues through discussion. The dispute resolution process is outlined below.

• Step 1: Contact the support team via live chat or email.
• Second Step: The support team will provide an initial decision within 72 hours.
• Third Step: If no resolution is reached, the matter will be escalated to senior management.
• Final Step: If both parties agree, the matter will be referred to a neutral third-party mediator.

9xbet reserves the right to modify these Terms & Conditions, in part or in full, at any time. For significant changes, users will be notified via the email address or phone number registered to their account.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• Visit this page regularly to stay informed of any updates to the Terms & Conditions.

The date of the most recent update to these Terms & Conditions is noted at the top of this page. If you have any questions, please reach out to our support team.